At SERVICE HUB BD, we strive to provide exceptional service and ensure a seamless experience for our customers. However, in the event of cancellations or changes to your travel plans, the following refund policies apply.
1. General Refund Information
1.1. Refunds are subject to the policies of the individual service providers (airlines, bus operators, hotels, car rental agencies, etc.) with whom bookings are made. SERVICE HUB BD acts as an intermediary and is bound by their terms.
1.2. All refund requests must be made through SERVICE HUB BD,, and we will process the request according to the provider’s guidelines.
1.3. Any refund granted will be processed to the original payment method unless otherwise agreed. Please note that processing times may vary depending on the payment method and service provider.
2. Air Tickets
2.1. Air ticket refunds are subject to the cancellation policies of the airline. Most airline tickets are non-refundable or partially refundable, depending on the type of ticket purchased.
2.2. A cancellation fee may apply, and in some cases, the airline may issue a travel voucher or credit instead of a cash refund.
2.3. If your flight is canceled by the airline or significantly altered (e.g., timing changes), we will assist in securing a refund or rebooking according to airline policies.
3. Bus Tickets
3.1. Bus tickets booked through SERVICE HUB BD are subject to the cancellation policies of the bus operator. Refunds may only be processed if the cancellation request is made within the specified time frame before departure.
3.2. Cancellation fees may apply, and any refund granted will depend on the bus company’s policies.
4. Hotel Reservations
4.1. Hotel reservations are subject to the hotel’s cancellation and refund policies, which vary depending on the hotel, the type of room, and the rate plan selected.
4.2. If you cancel a reservation outside the allowed time frame, a cancellation fee or the full booking amount may be non-refundable.
4.3. If the hotel is unable to accommodate you on your arrival date (e.g., due to overbooking), SERVICE HUB BD will work with the hotel to offer alternatives, but a refund may not always be possible.
5. Car Rentals
5.1. Car rental bookings are subject to the rental company’s cancellation policies. Refunds will be processed according to the provider’s terms.
5.2. If you cancel a car rental booking within the specified time frame, you may be eligible for a full or partial refund, depending on the rental company’s policy.
5.3. No refund will be granted for early returns or no-shows unless specified in the rental agreement.
6. Tour Packages
6.1. Customized tour packages are refundable based on the specific cancellation policy outlined at the time of booking. Please review the terms of the tour package before confirming your reservation.
6.2. Refunds for tour packages are subject to cancellation fees, which may vary depending on the time of cancellation and the service providers involved (e.g., hotels, transportation, activities).
6.3. If a tour package is canceled due to unforeseen circumstances (e.g., weather, natural disasters, strikes, etc.), SERVICE HUB BD, will assist in rebooking or offering alternatives. Refunds will be considered on a case-by-case basis.
7. Non-Refundable Services
7.1. Certain services, such as non-refundable discounted tickets, event tickets, and special promotions, may not be eligible for a refund. These will be clearly stated at the time of booking.
7.2. Once payments are made for these services, no refunds will be issued, except in cases of significant changes to the service by the provider.
8. How to Request a Refund
8.1. To request a refund, please contact SERVICE HUB BD customer service at +8801682148802 or support@servicehubbd.com with your booking details, including the reason for the request.
8.2. Refund requests should be submitted as soon as possible to ensure timely processing.
9. Processing Time for Refunds
9.1. Refund requests may take up to 5-7 business days to process, depending on the service provider’s refund procedure.
9.2. Refunds may take additional time to reflect on your bank statement, depending on your payment method.
10. Changes to This Refund Policy
10.1. SERVICE HUB BD reserves the right to amend or update this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all new bookings made after the posting date.